Washington consumer checkbook plumbers9/17/2023 ![]() ![]() BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. We are kindly requesting SWP to make this situation right by asking for a partial refund for the aggravation, emotional distress, and negligence of work. I am filing this complaint, because this company is negligent, not honest with the breakdown of their services, & takes advantage of their customers. I never received another call from him or SW Plumbing. ![]() The manager left me a voicemail and I called him a week or so later, leaving him a voicemail. I later received a text from the company asking for a review, so I sent a review with my honest experience. We ended at agreeing to 22k but I was left a bad taste in my mouth. Cant they just give a competitive quote from the beginning instead of this bargaining nonsense?The manager brought the 42k quote down to 26k. The manager said they wanted to keep our business, and asked for a price that we felt fair. I told the manager we felt taken advantage of & we will be shopping around at that point. SW then wants to line the pipe for an extra 20k, making the total 42k. We told them about our concern with their negligence. Asking again for a breakdown, they told me their pricing is proprietary & that they charge more because they are bigger/better than other companies.Meanwhile, the 8 hole was not shored up, putting us liable. At this point, I called SW to ask for an itemized receipt, in which they sent me a generic invoice. We felt like the company took advantage of the emergency situation.The next day, I called other plumbers to get an estimate for the same work and found it should cost under 10k. We were in sticker shock but we needed to get the work done ASAP. They quoted us $22k (which didnt include the lining). The next day they said they needed to dig a 10 hole in the front yard, hydrojet and line the pipes. They came out the same day, snaked the line and told us they would come back the next day to do a scope, as the blockage was too big. We called SWP on 6/26 after we discovered we had a sewage backup. ![]()
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